Privacy Policy

At Betel Disposable P/L we want to provide the best possible service to our clients by making the most efficient use of your personal information. However, it is of utmost importance to us that you are confident that any personal information provided to us is treated with an appropriate degree of privacy.

DEFINITIONS

Personal Information:
Personal Information is information or an opinion (including information or an opinion forming part of a database) whether true or not, and whether recorded in a material form or not about an individual whose identity is apparent, or can reasonably be ascertained, from the information or opinion.

Sensitive Information:
Sensitive information is a subset of personal information. It means information or opinion about an individual's racial or ethnic origin, political opinions, membership of political association, religious beliefs or affiliations, philosophical beliefs, membership of a professional or trade association, membership of a trade union, sexual preferences, criminal record or health information about an individual.

COLLECTION OF PERSONAL INFORMATION

It is essential for Betel Disposable P/L to collect personal information to complete its standard business activities.

When collecting information we:

  • Establish and maintain a database for tracking sales to ensure prompt and efficient service
  • Establish and maintain a database for tracking sales to ensure prompt and efficient service from our suppliers
  • Establish and maintain a database for commission processing and follow-up
  • Assess clients' current situation, so as to provide information enabling the client to choose the most appropriate product for their needs.

Collection and usage of personal information is essential for us to complete our business with clients. Where reasonable and practicable, Betel Disposable P/L collect personal information directly from clients. This may occur for example when completing a quotation for a product or request a product or service over the telephone or Internet.

Where not reasonable or practicable to collect personal information directly, Betel Disposable P/L relies on third parties. Below are examples of situations where we may receive personal information from another source, and why this would happen.

  • Application for a service through an Betel Disposable P/L business alliance
  • Processing of online enquiries for service provision
  • A credit reference report from a credit reporting agency in the course of assessing a credit application
CONSENT
In the majority of circumstances Betel Disposable P/L will require your specific consent before we collect, use or disclose personal information. Consent will be obtained in writing; however, there may be some situations where your verbal consent is accepted.

DISCLOSURE

Betel Disposable P/L does not generally disclose personal information to any other party, unless required or authorised by law, consent is given, or is required to complete a business transaction.

There are times when Betel Disposable P/L is required or authorised by law to disclose personal information. Personal information may be required in accordance with taxation law to be provided to the taxation office, or under subpoena to a Court of Law.

Personal information may also be disclosed where consent has been obtained. Consent may be received directly from a client, as set out above, or may be implied from a client's conduct.

Personal information is only disclosed to parties outside Betel Disposable P/L where it is required to complete business activities.

ACCURACY

It is essential to Betel Disposable P/L that personal information is complete and up-to-date at all times to effectively conduct standard business activities.

When using personal information we will contact a client to determine if any personal details have changed. Betel Disposable P/L can also contacted at any time to update personal information, or to advise that information held is inaccurate or incomplete.

ACCESS

Individuals can request access to their personal information by contacting the Betel Disposable P/L Office in their relative area. A summary of personal information (E.g. name, address, phone number) is freely accessible.

In some situations, where the information requested goes beyond a basic summary, a fee may be charged for access. This fee is used to cover the cost to Betel Disposable P/L for retrieving and supplying the information.

Betel Disposable P/L will endeaver to handle all requests for personal information within 30 days of having received the request. Some requests may take longer than 30 days, depending on the information sought, in which case the individual will be notified of the expected time frame as soon as is practicable.

There are some circumstances where requests for access to information may be denied by Betel Disposable P/L, such as where the information may relate to existing or anticipated legal proceedings, where denying access is required or authorised by law, or where the request for access is regarded as frivolous and vexatious.

If a request to access or change personal information is denied, we will offer a formal explanation for our actions.

SECURITY

It is of utmost importance to Betel Disposable P/L that personal information is protected from unauthorised access, loss, modification, misuse or disclosure.

When information is no longer required we ensure that it is deleted from our systems, destroyed in a secure manner, or permanently de-identified.

In common with other providers we use agents and other third parties to provide some services to Betel Disposable P/L and for this purpose we sometimes need to provide them with relevant parts of the information which we have obtained from clients under their contracts. These third parties are required to keep your information confidential and use it only for the purposes for which we are permitted.

We may offer through our website products or services that are supplied by or through other organisations. If a client enquires about the service we will need to pass to them relevant details about the client and their enquiry, to complete the transaction.

Information Security
Betel Disposable P/L takes all reasonable steps to protect clients' security when using our web site but they you should be aware that no transmission of information to and from web sites is ever totally secure.

IDENTIFIERS

In some circumstances certain Commonwealth identifies (e.g. ABN,ACN,TFN) may be collected as proof of identity when carrying out standard business activities. These identifiers are securely destroyed, and are not used by Betel Disposable P/L in any way to identify an individual.

Wherever it is lawful and practicable to do so Betel Disposable P/L will endeavour to deal with clients anonymously. For example, when a client requests information regarding the services offered by Betel Disposable P/L.

SENSITIVE INFORMATION
Sensitive information (as defined above) is only collected by Betel Disposable P/L where consent has been obtained, it is allowed by law, or the collection is necessary for the establishment, exercise or defense of a legal claim.

TRANS-BORDER DATA FLOWS
Betel Disposable P/L does not send any personal information outside of Australia unless we are authorised to, or required to by law.

COMPLAINTS

Any complaints with regard to the handling of your personal information in breach of this Privacy Policy can be directed to:

Privacy Officer
Betel Disposable P/L
PO Box 562
Forestville NSW 2085
Ph: 02 9979 9288

Any complaints that have not been handled satisfactorily by Betel Disposable P/L can be referred to the Federal Privacy Commissioner.

Telephone: 1300 363 992, or
Address: Director of Complaints
Office of the Federal Privacy Commissioner
GPO Box 5218
Sydney NSW 1042

 

Betel Disposable Pty Ltd
ABN: 98 003 947 751
Northshore Business Park
Units 5-6,
1 Jubilee Ave
Warriewood NSW 2102

P: 02 9979 9288
F: 02 9979 9415

© Betel Disposable P/L 2006